Questions & Answers
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Frequently Asked Questions
What types of products does Wishee Cosmetics offer?
We offer a wide range of cosmetics and skincare products, including creams, serums, facewashes, sunscreens, and hair care solutions like keratin treatments and conditioners. Our products are crafted to cater to various skin and hair needs, ensuring quality and effectiveness.
How do I place an order on WisheeCosmetics.com?
Placing an order is easy:
Browse our website and select the products you want to purchase.
Add the items to your cart and proceed to checkout.
Enter your delivery and payment details.
Confirm your order, and you'll receive a confirmation email shortly.
Do you offer international shipping?
Currently, we deliver within Pakistan. We are working on expanding our shipping services to international markets. Stay tuned for updates!
Are Wishee Cosmetics products safe to use on sensitive skin?
Yes, most of our products are formulated to be safe for all skin types, including sensitive skin. However, we recommend performing a patch test on a small area of your skin before applying any new product to ensure compatibility.
What payment methods do you accept?
We accept multiple payment methods, including:
Credit and debit cards
Bank transfers
Cash on delivery (for select locations in Pakistan)
How long does delivery take?
Delivery typically takes 3-5 business days for major cities and 5-7 business days for remote areas within Pakistan. During peak seasons or promotions, delivery times may vary slightly.
Can I track my order?
Yes, once your order is shipped, we will send you a tracking number via email or SMS. You can use this number to track your shipment on our courier partner’s website.
What should I do if I receive a damaged or defective product?
If you receive a damaged or defective product, contact our customer support within 48 hours of delivery. Provide your order details and photos of the damaged item. We will arrange a replacement or refund as per your preference.
Can I cancel my order?
Orders can be cancelled before they are shipped. If you wish to cancel an order, contact us immediately at support@wisheecosmetics.com. Once the order is shipped, cancellations are not possible.
11. Do you offer discounts or promotions?
Yes, we frequently run discounts and promotional offers. Subscribe to our newsletter or follow us on social media to stay updated on the latest deals.
What is your return and refund policy?
We accept returns for unopened, unused, and undamaged products within 14 days of delivery. Refunds are processed after the returned items pass inspection. For full details, please refer to our Refund and Return Policy.
Can I cancel my order?
Orders can be cancelled before they are shipped. If you wish to cancel an order, contact us immediately at cosmeticswishee@gmail.com . Once the order is shipped, cancellations are not possible.
Can I use your hair care products on chemically treated hair?
Absolutely! Our hair care products, including keratin treatments and conditioners, are designed to be safe and effective for chemically treated hair.
Can I use your hair care products on chemically treated hair?
Absolutely! Our hair care products, including keratin treatments and conditioners, are designed to be safe and effective for chemically treated hair.
Do you provide personalised skincare advice?
Yes, we’re happy to help! Reach out to our team via email or social media with your concerns, and we’ll recommend the best products for your needs.
What should I do if my order is delayed?
If your order is delayed beyond the estimated delivery time, contact our support team for assistance. We will provide you with updates and resolve the issue promptly.
How do I stay updated on new product launches?
Stay in the loop by subscribing to our newsletter and following us on social media platforms. We regularly update our audience with new product launches, tips, and exclusive offers.
How can I leave a review for a product?
We value your feedback! After receiving and using your product, you can leave a review directly on the product page on our website. Your insights help us and other customers.
Are your products environmentally friendly?
We are committed to sustainability. Many of our products come in eco-friendly packaging, and we continuously strive to reduce our environmental footprint.